Start with the situation.
Use Customer for your own arrangements or Business when acting through an organisation. Describe the need in the authorised app, not in a public contact form.
How KOGHA works
A plan everyone can understand.
From a first request to an agreed arrangement: a clear purpose, an accountable decision and the right people involved.
Review before commitment.
Schedule, coverage, team and commercial terms need review. Saving a request is not confirmation of staffing or service availability.
Keep agreement and consent explicit.
The protected person, arranger and payer have different decisions to make. A proposal must not silently replace an agreed arrangement.
Coordinate through the right workspace.
Command coordinates the work. Field is the professional entrance. Agency partners manage their contribution. Changes and handovers need an accountable next action.